Downloads

  • Say This, Not That: a practical guide to client communication

    Are you bored with the same old stale, overused ways of saying “hello,” “thank you,” and “I’m sorry?” This practical guide will help get past the tired, and get inspired!

    Using language that specifically fits the situation makes your communication stronger.

    This guide will provide the reasons to replace some of our current language with language that connects better with our customers, AND provide examples of specific language you can use.

    The PDF you will purchase through this page will arrive in your email inbox as an email attachment. (If you do not see it within a reasonable amount of time, please check your junkmail.)

    Please take the time to read through and understand your download thoroughly before implementing your communication strategy.

    If you have questions, let me know! I’m happy to make the document even better by incorporating more ideas into it.

  • Facebook Group SOPs

    Congratulations on your decision to start (or grow) your organization’s Facebook Group!

    The PDF you will purchase through this page will arrive in your email inbox as an email attachment. (If you do not see it within a reasonable amount of time, please check your junkmail.)

    Please take the time to read through and understand your download thoroughly before implementing your Facebook group strategy.

    If you have questions, let me know! I’m happy to make the document even better by incorporating more ideas into it.

    Happy Facebooking!

    ~Michelle Frechette